Frequently Asked Questions

The free consultation is a brief, 15-30 minute conversation where you can share a little about what brings you to counselling and ask any questions you may have. There is no pressure to go into detail.

This is also an opportunity for you to get a sense of how I work and to see whether you feel comfortable moving forward together. There is no obligation to continue after the consultation.

Counselling may be helpful if you are feeling stuck, overwhelmed, or unsure how to move forward. You do not need to be in crisis or have a specific problem to begin—many people seek counselling simply to better understand themselves or to improve their relationships.

If you are wondering whether counselling could help, that curiosity is often a good place to start. You are welcome to book a free consultation to explore whether this feels like a good fit for you.

It is completely normal to feel nervous about starting therapy. Many people feel unsure at first, especially when talking about personal experiences with someone new.

You are welcome to move at a pace that feels comfortable for you, and there is no expectation to share more than you are ready to. My role is to create a safe, respectful, and non-judgmental space where you can take your time and feel supported.

Over time, as we build trust, many people find it easier to open up and feel more at ease in the process.

The length of counselling varies depending on your goals, needs, and what you would like to explore. Some people find a few sessions helpful for gaining clarity around a specific concern, while others choose to engage in longer-term work to explore deeper patterns and experiences.

We can regularly check in on your goals and adjust the pace and focus of our work together. Counselling is a flexible process, and you are welcome to decide what feels most helpful for you.

Yes, counselling is confidential. What you share in sessions will be kept private and not disclosed to others without your consent.

There are a few legal and ethical limits to confidentiality. For example, confidentiality may need to be broken if there is a risk of harm to yourself or others, or in situations involving the safety of a child or vulnerable person.

It is common for one partner to feel more ready than the other. Your partner may have questions, uncertainties, or different expectations about counselling.

You are welcome to begin by sharing your interest in counselling and what you hope it may help with. Sometimes, starting with a conversation or a free consultation can help both partners feel more comfortable and informed.

If your partner is not ready, you may still choose to begin individual counselling. This can be a helpful space to explore your own experiences and consider ways of approaching the relationship.

My professional career began as an outreach social worker, providing both online and in-person support. My team initiated several large-scale programs in Hong Kong in collaboration with public figures, and we developed counselling platforms to support youth experiencing physical and cyberbullying, as well as loneliness.

I was then drawn to working in a crisis team providing debt counselling services. I came to understand that debt is often the tip of the iceberg, with underlying challenges such as addiction, domestic violence, and trauma.

Wanting to further develop my clinical work in family settings, I joined an integrated family service located in one of the most under-resourced districts in Hong Kong. There, I worked with individuals, couples, and families facing a wide range of concerns, including psychotic disorders, relationship conflicts, parenting challenges, grief, and more.

After moving to Canada, I worked in healthcare settings supporting individuals with acquired brain injuries in Halifax, Nova Scotia, as well as those living with spinal cord injuries and complex arthritis in Vancouver, British Columbia. Through this work, I observed that many individuals with chronic or autoimmune conditions have also experienced adverse childhood experiences or trauma. I collaborated closely with rheumatologists and other allied health professionals to support patients in adjusting to life with chronic illness.

Since late 2024, I have also been working in private practice. I am grateful that my knowledge and skills are transferable across settings, allowing me to support individuals in meaningful and impactful ways.

I support individuals across British Columbia, Canada. I offer in-person sessions in the Vancouver area, as well as virtual sessions for those who prefer the flexibility of meeting online.

No. Counselling services provided by a Registered Social Worker (RSW) are tax-free.

As of 2024, psychotherapy and counselling therapy services in Canada are generally exempt from GST/HST, meaning these services are no longer subject to sales tax when provided by qualified professionals, e.g. RSW. In British Columbia, personal services such as counselling are also not subject to PST.

My services are generally covered by a majority of insurance plans/Extended Health Benefits (EHB) under Registered Social Worker (RSW) or Master of Social Work (MSW) credentials. You will receive a receipt/an invoice, and you can upload it on the insurance portal for reimbursement. They typically complete the reimbursement within one week.

You can go to the Contact page and send me an email or complete the contact form. I will get back to you within 24 hours.

If you need to reschedule an appointment, please provide at least 24 hours’ notice. Cancellations with less than 24 hours’ notice will be charged the full session fee.

You don’t have to have it all figured out to begin

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Loneliness Hub is gratefully located on the territories of the the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ/Selilwitulh (Tsleil-Waututh) Nations.

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